All NFC tags have about a 2% failure rate. Bad inlays are identified by a black mark on the surface. We do our best to remove bad inlays from the roll but we canâ€™t guarantee it unless the tags were ordered pre-encoded. If you purchase our encoding service, each NFC tag in your order is guaranteed to work since the tag has to be in working condition to be programmed.
When proofing your project make sure to account for this.
There are no returns on encoded or printed products, or custom projects.
You can return a new, unused product if you pay for return shipping. But please take note: we will only take back absolutely brand new products.
How does an NFC tag qualify as â€śnewâ€ť?
- It has never, ever been initialized. And we do mean never. You can't just "erase" the data to make the tag new again.
- It hasn't been written to
- If it is an NFC sticker, it can't be peeled off the adhesive backing
- It hasn't been physically altered in any way. You can't have taken a Sharpie to it.
If any of the above isn't true, we will not accept it back.
Contact us and weâ€™ll correct the issue.
If a product in your order doesnâ€™t work, contact us and we will talk to you about it. We will help you troubleshoot the problem. If it turns out that the item is defective, we will gladly exchange it.
To make things as painless as possible we will mail you a shipping label to send it back.
If you wish to return an item from your order, contact us to let us know why you are returning the product.
Send approved returns to:
12352 Sand Point Way NE
Seattle, WA 98125
Once we receive the returned merchandise we will process the return.
Each software product has its own warranty. Contact us for more information.
We warrant all of our NFC readers against defects for one year from the date of purchase. Please refer to the ACS website for more information about is covered under warranty.
Per the manufacturer specs NFC tags will last up to 10,000 writes and have a five-year life span. We warranty all NFC tags bought from our store for one year from the date of purchase.
Normal wear and tear is not covered, including:
- dirt abrasion
- fading due to exposure to UV light
- exposure to humidity
All of the above is typical use of the product and therefore is not covered under warranty.